Sepanjang aku memakai cermin mata, pertama kali aku terpaksa berulang-alik ke kedai untuk melaporkan masalah dengan kanta cermin mata. Darah akupun asyik naik, mood kadang-kadang merudum tetapi nasib baik masih belum diserang darah tinggi.
First time aku pakai my new glasses, penglihatan jauh elok tetapi bila nak mengadap komputer/laptop/handphone, penglihatan masih tidak jelas. Tidak selesa. Dan pada certain angle, bahan bacaan kabur. Oleh itu aku perlu membuka cermin mata bila mmembaca jarak dekat.
Bila aku komplen, mereka akan berkata itu-ini. Geram rasanya dan aku beritahu, aku pun dah expert at wearing glasses dan sudah lama memakai multi-focal glasses. Oops, nampakkan aku sudah tua, terpaksa memakai multi-focal glasses. Dua-tiga buah kedai yang aku pergi asyik berkata kanta cermin mata aku dulu melengkung, sebab itu tak elok. So, this time, kanta cermin mata aku betul-betul flat. Aku percaya it would give perfect vision as it is not based on one opinion only.
Luckily at the time, PG got her laptop with her. I demostrated to them. It is important especially on numerical vision. In my line of work, I am dealing with spreadsheet and numbers. Salah baca satu number would be a total disaster. Dulu selalu salah nampak baca number, payroll tu tak perfect aja. Akhirnya setelah bertukar aduan dan explanation, mereka berjanji untuk memeriksa semula kanta itu. Apparently, kanta itu rosak. See, kalau aku tak komplen, forever aku ingatkan mata aku yang rosak.
Finally yang baru siap. Setelah dapat semula, aku masih tidak selesa dengan penglihatan. Mereka suruh aku cuba dahulu. Sempat aku round di Carrefour dahulu tetapi aku singgah semula di kedai itu. Suruh baikikan sikit kedudukan bingkai. Told him, I nak kedudukan bingkai ini seumpama pengantin yang mana pengantin lelakinya tidak tinggi, so kedudukannya berdiri sama tinggi dan duduk sama rendah. Yalah, pemegang kanan dan kiri tidak sama posisinya. It was really my first time bila dapat new glasses, the presentation is weird. I mean kedudukan bingkai tidak diubah dengan sempurna. Alasan mereka sebab titanium frame, susah untuk dibaiki. Macam nak terbeliak mata aku tetapi nasib baik aku masih boleh tersenyum.
Balik ke rumah, masih sama. Laptop and handphone screen still tak nampak jelas. Aku cuba pakai spec PG. Walaupun dia tidak memakai multi focal, I just wanted to have the feel. And surprise, I can read short distance writing (walaupun kurang jelas). And she found out memang ada macam bayang pada kanta glasses aku. That's what I saw everytime I put on the glasses. So, 2/3 hari kemudiannya, kami membuat kunjungan hormat lagi. Nak share my discovery so senang nak diperbaiki. Mereka memberi macam-macam penerangan dan aku sudah naik hot. Akhirnya mereka concur dengan aku dan cuba adjust the lense position. Kanta itu dilengkung sedikit instead of flat. It is getting better. I told them setiap orang mungkin lain cara pembacaan. I tak boleh kalau kanta itu flat. But still tak elok lagi. The boss finally said he knew the reason and asked me to come back on Friday.
Jumaat baru ni, aku singgah di kedai cermin mata setelah menghabiskan masa di wayang. My sister said, "What? Petang megang (ini dialek Trg, merujuk petang Ramadhan pertama or sehari sebelum Ramadhan) you spent in cinema?" Oh well, aku dapat cuti khas, lagipun dapat tiket percuma sempena birthday month. Might as well, aku tengok Amazing Spiderman. If only Jong Hyun from CNblue jadi hero, it would be more meaningfulkan. Hero tak hensem sangatlah.
Back to my glasses. Rupanya dia order silicon untuk hold my glasses in place. Rupanya hidung ni tak cukup mancung untuk hold the frame. If not, I have to buy it but he gave it free. Bosan agaknya menerima komplen aku. But in the first place, he did promise to give the silicone. Masih tak terang lagi and he adjusted the lenses again. Barulah okay, tak adalah aku kena buka cermin mata everytime nak tengok tv or laptop. Honestly, aku betul-betul ingatkan something wrong with my eyes. Ingat dah nak kena check di Selayang Hospital. Betul-betul mood aku depressed. Trauma tau kalau aku start losing my eyesight. Wait, can I sue them for trauma? Hahaha. Just kidding.
Walaupun aku grateful mereka mendengar my complaints and finally act on it, I still have these complaints against them. As a consumer, they should listen to my grouses, not try to rationalize it and made me eat their words. They counter defence but pointing out on type of lense I choose, the frame, multi focal effect, my astigmatism and funniest is when he said, "oh, you got make-up on the lenses". Bluntly I told him that I am referring to the time which I spent most wearing the glasses at home without any make-up. Of course, whenever I went out, I put thick foundation and sunblock plus powder to prevent UV from getting into my face. So, mestilah melekap di kanta. Mind you, walaupun makeup aku tebal, people tak notice because aku memang cari yang betul-betul sama dengan skin tone. Cuma budak tu aja notice sebab dia check kanta cermin mata aku. Itu yang buat aku bengkek.
Well, at the end, one of the staff told us that their store is cheaper than other store. And PG really gave it to them by saying even tough the other optical store is more expensive but they are more professional and expert on the matter. So it is worth it. Aku pula end up with this store because they have the frame that I like, explanation was good at the time and service masa tu kiranya tip-top. Rupanya, betullah, even though you are a good talker, it is not necessary made you an expert. Some people can talk well but they are lacking in the experience. That's why if you are a college graduate or professional member, you are still lacking if you have not had sufficient experience. So, never look down on people without degree but having rich experience. You may learn something from them.
Anyway, I am glad it is over, no more complaint trip to optical store. Yes!!!!! Bukan senang nak kerja aja tetapi senang nak main game.
